Reference

How p56vip Handles Your Personal Information

This Privacy Policy covers exactly what data we collect when you access your p56vip account, how we use it, and what controls you hold over it.

GCash & Maya transaction data coveredInstaPay transfer records protectedMobile account access tracked securelyYour rights to access and correct dataClear contact path for any privacy request
p56vip How p56vip Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We secure data in transit and at rest using standard encryption, so your GCash deposit records and account details are not readable if intercepted. Account access requires OTP verification on each new device, and session tokens expire automatically when you log out or stay idle. We keep your information only as long as our obligations under applicable Philippine law require, after which records are either anonymised or deleted.

Cookies and Session Tracking

We use cookies to remember your login state and preferred lobby view. You can clear these in your browser settings, though some account features require them to work properly.

Payment Data Security

GCash, Maya, and InstaPay authentication stays within each platform. We only store transaction references and timestamps — never your e-wallet credentials or PIN.

Account Security and OTP

Every login from an unrecognised device triggers an OTP to your registered mobile number. This step keeps your account wallet protected even if your password is compromised.

Data Retention and Deletion

We retain account and transaction records for the period Philippine law requires. After that window, you can request deletion of non-mandatory data through our support channel.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Any question about your personal data — whether you want to see what we hold, correct an error, or ask us to remove your records — goes through our support team. We respond to privacy requests as promptly as we can, and we keep a log of each request so nothing falls through the cracks. Reach us through any of the channels below.

Team online

Live Chat

Open the chat icon inside your p56vip account on any device. This is the fastest path for urgent privacy questions or account data queries.

Email Support

Send your request to our support address listed in the account help section. Include your registered mobile number so we can verify your identity before responding.

Account Help Centre

The Help Centre inside your account wallet lists step-by-step paths for data access requests, correction forms, and deletion enquiries.

Frequently Asked Questions About Our Privacy Policy

Here are the questions we hear most from accounts holders about their data, their rights, and how we handle the information connected to their p56vip account and payment activity.

We collect your name, mobile number, and e-wallet reference at registration, plus device identifiers and session data generated each time you access your account on mobile or browser.

No. PIN authentication happens entirely within GCash or Maya. We only receive and store the transaction reference and timestamp after a deposit or withdrawal clears through those platforms.

Yes. Send a data access request through live chat or the support email listed in your account Help Centre. We verify your identity first, then provide a summary of the records we hold.

Contact support through live chat or email with the detail you want corrected and a verification of your identity. We update the record and confirm the change back to you in writing.

We share data only with payment processors — including the rails behind GCash, Maya, and InstaPay — to complete your transactions. We do not sell personal information to any outside party.

Retention periods follow applicable Philippine law. Once the required window passes, you may request deletion of non-mandatory records through our support channel, and we process that promptly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.